Administrative and Customer Support Specialist

  • Full Time
  • Anywhere
Description:

Administrative and Customer Support Specialist – Full time

We are looking to hire a full time customer support specialist to help with operations and customer service in our office. The successful applicant will have strong organizational skills and be detail oriented.  Must have experience in customer support and excellent phone etiquette to handle activities including providing a single point of contact to ensure a consistent customer experience, coordinating with internal and external departments, providing necessary information to customers, and problem resolution.

 

Duties and responsibilities include:
Dealing directly with customers by providing phone and email support
Addressing incoming support tickets
Preparation of forms – process orders, applications and requests
Maintaining CRM database and records of customer interactions
Troubleshooting
Able to work independently and escalate unresolved issues to designated resources

Qualificatons:

Quick learner with ability to problem solve
High level of experience using computers and programs on daily basis (Salesforce and Zendesk experience is an asset)
Fluent verbal and written English with spelling and typing accuracy and speed
Enjoys phone communication and troubleshooting
Attention to detail

Education and experience
Minimum 2-3 years in direct customer service role interacting with clients
High school diploma, general education degree or equivalent

Additional Comments:

We are a small office and provide a relaxed work environment. Interested applicants should submit resume to [email protected]

To apply for this job email your details to hr@hitechmerchants.com


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