Customer Support Specialist

Description:

Customer Support Specialist

Type: Full-time (M-F), on-site, 12–15-month term with possibility to lead to full time position

Location: North York

Start Date: Immediate

This position is to be the first and primary point of contact for clients and reps to answer questions, process requests, diagnose and troubleshoot equipment, and provide solutions to problems. There will be a lot of data to learn and understand to be able to provide daily support and follow procedures.

Responsibilities:
Communicate by phone and email with customers and reps
Responding to support tickets
Troubleshooting customer issues
Liaising between internal and external departments
Account set ups and maintenance
Completing and submitting forms
Generating and analyzing reports
Providing training on various systems
Updating and keeping track of tasks in CRM (Salesforce)

Qualificatons:

You must be self-motivated, comfortable working independently and meet all of the below requirements to apply:

Advanced experience providing customer support in an office setting in North America
Ability to quickly retain, comprehend and recall information
Ability to quickly learn new programs, apps and software
Knowledge of how to stay organized
High attention to detail
Understanding of how to manage and prioritize work and multitask efficiently
Fluent verbal and written English communication skills
Good command of technology and computer usage
Willing to stay on for permanent role after initial term

Additional Comments:

Qualified applicants are invited to submit their resume to [email protected]

To apply for this job email your details to hr@hitechmerchants.com


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